How can we help you?

Why silk flowers?

Fresh flowers are truly beautiful, however they're delicate and don't last long. And it can be daunting when you're preparing for your big day or decoration projects as they can sometimes be out of control - things happen. Imagine the delicate bouquets and bouts dried up during half way through your wedding day or you need to find someone to specifically handle the flowers all day long in order not let them "thrist" for water under the strong sunlight.

Also, you can order silk flowers in advance for your projects and set the budget. Because fresh flowers' cost varies by season, so when your favourite floral types are not in season, you'll need to pay extra to get imported flowers from other countries. With silk flowers, you can choose the floral types you need and save the hassle.

In the market, you can find high quality silk flowers for alternative as they are just as beautiful and last long. Most importantly, you can keep them in the same conditions you want and feel at ease. No more worries about the fresh flowers dying, or the need to change your home decor weekly because your flowers are gone. You can use silk flowers for keepsake, decoration or gift purposes. You've nothing to worry about - it'll be all good.

We understand it can be difficult finding the right silk flowers online - the quality varies a lot. We've been there before. So we've taken great care to ensure that all items listed are described and photographed as accurately as possible to show the intricate details of each piece. Some of the products are in relatively higher prices because of their complexity in production, while most of them are in affordable prices, as we're here to help you with silk floral selection.

 

Payment Methods

Payment via Paypal is welcome in our shop. If you don’t have a paypal account, you can checkout via credit card. All prices are in USD. If purchased in another currency the exchange rate will apply at time of purchase.

 

Delivery

Order Time Frame

    We would suggest that when seeking silk flowers for your wedding or DIY projects, you should allow at least 3 - 8 weeks for shipping from Hong Kong to your destination.

    Processing & Shipping Time

      After we receive your order, we need around 5 business days for processing and packaging. It is our goal is to make your online shopping as easy as possible, and that you're completely satisfied with your purchases. We handle each order with great care. See below Packaging Section for more information. 

      Your order will be shipped via Hong Kong Post Registered Mail Tracking No. Service. You'll be given a Tracking Number to track the delivery status of your mail once shipped.

      Estimated Arrival Time:
      Asia: Within 7 – 10 business days
      USA, UK & Australia: 7 – 20 business days
      Worldwide: 10 – 30 business days

      Business days mean Monday to Friday, excluding Saturday, Sunday and public holidays.

      Please keep in mind that shipping time doesn't include processing time.

      Duty & Customs

        Time for custom clearance is excluded in Shipping Time.

        Buyers are responsible for all duty, custom and / or VAT charges that may be incurred on international purchases.

        Please consider the above stated polices and allow enough time for your items to arrive to avoid disappointment. We regret for not being able to be responsible for packages that get held up in customs, as can sometimes happen. Thank you for your understanding that we've no control over custom delays.  

         

        Packaging

        All items are packed and wrapped in clear resealable bags and craft boxes for best protection. You can also upgrade to Gift Packaging as gifts to your beloved ones. Floral boxes are available at additional fees. Please contact us for further information.

        Standard Packaging

        EXAMPLE - For Silk Flower Supplies:

           

        EXAMPLE - For Floral Bouquets & Table Centerpieces:

            

         

         

         

        Rush Orders

        We know sometimes things happen and you need the supplies urgently for reasons. Contact us via email hello@lanabyancafloral.com or drop us a message here to discuss if you need a rush order for your big day/ project, specifying the items and quantity required, and your shipping destination. No worries, we'll do our best to help you.

        If you require your item(s) to be sent by EMS Speed Post, just email us for quote as there'll be an additional fee to regular shipping charges.

        For Hong Kong to U.S., the estimated time of EMS Speed Post arrival on rush orders is 2 – 13 business days, depending on your location. Please refer to the following information from Hong Kong Post for your reference:

        For other countries, please contact us for more details.

         

        Returns, Refunds & Exchanges

        Returns

          We take great pride in our reputation for quality and excellent value. We treasure your pleasant online shopping experience with us. If for some reason you're not completely delighted with your purchase, we can work together to your satisfaction. 

          How to Return

          Returns & Exchanges are easier than ever. 

          1. Simply contact us via email hello@lanabyancafloral.com or drop us a message here. We'll contact you in 1 working day to arrange the details. Return request must be issued within 3 business days of receiving your order according to the official delivery date from post office. We're sorry we won't accept any return requests after 3 business days passed.

          2. In your message, please remember to tell us the followings as this will help us speed up our work for you.:

          - your invoice number and product details,
          - the problems you encountered 
          - you need to return your purchase for refund or exchange,
          - and attach a photo of the item received you wish to return.

          If upon receiving your delivery you find that the product is damaged/ is missing, please attach a photograph of the packaging and email hello@lanabyancafloral.com with subject "Damaged / missing content when delivered". Once we receive the email, we'll take up the issue as soon as possible.

          3. Pre-authorization is required for all returns, refunds and exchanges. Upon receiving your return request, we'll contact you if your request is approved. If yes, we'll send you the details of the return address via email.

          Return Policy

          All products should be returned unmarked and unused in the same condition and in original, undamaged packaging box that you received the mail as this is considered part of the product. Products that are returned without or in a damaged or marked packaging box will not be accepted, and will be sent back to the customer.

          We accept returns minus the shipping cost incurred. Original shipping and handling fees are non-refundable. Customers are responsible for any shipping or handling costs. Once the return is approved, please send the products back to Lana Byanca Floral within 3 days. Please consider using a trackable shipping service or purchasing shipping insurance. Otherwise we can’t guarantee that we'll receive your returned item.

           

          Refunds

            We regret not being able to provide refunds for followings:

            - Any item not in its original condition, is damaged or missing parts for reasons not due to our error
            - Any item that is not preauthorized to return by us.
            - Custom Order item(s): Any item of a Custom Order requested by a client cannot be returned, refunded or exchanged.
            - Rush Order request item(s): Any item of a Rush Order requested by a client cannot be returned, refunded or exchanged.
            - Sale items: All sales are final, only regular priced items may be refunded, unfortunately sale items cannot be returned, refunded or exchanged.

            Once we've received and inspected your return,

            1. We'll contact you via email that we've received your returned item, and if the returned item is approved for refund.

            2. If everything is fine, your refund will be processed to your Paypal account or original method of payment within 7 business days. The cost of shipping will be deducted directly from your refund.


            Exchanges

              We only replace items if they are defective or damaged. Please note that items that are damaged as a result of misused, man-made damage, wear and tear are not considered to be defect. 

              If you need to exchange it for the same item, please follow the steps of Returns as listed above, stating that you need to exchange your purchase item in your message.

              Once we've received and inspected your return,

              1. We'll contact you via email that we've received your returned item, and if the returned item is approved for exchange. Where possible, we will replace it for the same product in the same model, color and size, subject to availability.

              2. We'll arrange reshipment of the items via Hong Kong Post Registered Mail Tracking No. service. You'll be given a Tracking No. once the reshipment is shipped. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

               

              Cancellations

              If you wish to cancel your order after ordering, please contact us in writing of your wish to cancel your entire order within 1 hour after you placed the order. Please email hello@lanabyancafloral.com with your name, order number and contact information. 

              Once our customer service receives your notification, we'll refund the full value of your order within 30 days of receiving your notice of order cancellation.

              Please note that no cancellations will be entertained after 1 hour of your order placement as we've already started to process your order. 

               

              Wholesale Availability

              Yes! We provide wholesale for silk floral supplies. Just contact us via email hello@lanabyancafloral.com or drop us a message here, and tell us the products you wish to order in bulk and the quantity for each product. We offer low MOQs and bulk purchase discounts for you.

               

              Before you go, please read the following

              All sizes are shown in the item description. Please read the description carefully before you purchase, and make sure you understand all the terms and details of the items before ordering. If you've got questions regarding our products, please do not hesitate to reach out before making your purchase.

              By purchasing an item from our shop, it's assumed that you've read and understood the item description, information provided on the FAQ page, and agreed with the terms and conditions. 

              We have made every effort to display as accurately as possible the colors of our products that appear on Lana Byanca Floral. However, please note that the appearance of colours may vary between computer screens. 

               

               

              Still have problems? No worries!
              Talk to us via email or drop us a message here.